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Email Forwarding Map

Department routing, SLA tracking, and escalation management

mail.fortisinvicta.co.uk

Active Rules

5

Emails Forwarded Today

142

Active Escalations

3

Avg Response Time

28 min

Routing Rules

DepartmentSource EmailForward ToSLAEscalationStatusActions
Supportsupport@fortisinvicta.comsupport-team@fortisinvicta.com60 min120 min → support-manager@fortisinvicta.com
Salessales@fortisinvicta.comsales-team@fortisinvicta.com30 min90 min → sales-director@fortisinvicta.com
Financefinance@fortisinvicta.comfinance-team@fortisinvicta.com120 min240 min → finance-director@fortisinvicta.com
HRhr@fortisinvicta.comhr-team@fortisinvicta.com180 min360 min → hr-director@fortisinvicta.com
Legallegal@fortisinvicta.comlegal-team@fortisinvicta.com240 min480 min → legal-director@fortisinvicta.com

Email Audit Log

TimeFromToSubjectDepartmentStatusSLA Remaining
2026-05-26 10:30:22client@example.comsupport@fortisinvicta.comTechnical issue with loginSupportForwarded45 min
2026-05-26 09:15:07partner@example.comsales@fortisinvicta.comPartnership inquirySalesEscalatedOverdue
2026-05-26 08:45:33vendor@example.comfinance@fortisinvicta.comInvoice #INV-2026-001FinanceResolvedN/A